Free Shipping on orders $75+ *US $100

Customer Service

 

 

We want your experience with us to be fabulous. If you can’t find the answer to your question here, please don’t hesitate to contacts us at 604-533-5713 or e-mail us at info@sweetleilani.com.

PAYMENT

 

What are my payment options?
 
We currently accept Visa, MasterCard and Paypal. All funds must be received and cleared before orders will be shipped. All of your personal and credit card information will be kept strictly confidential.
 
When is my credit card charged?
 
Your credit card will be charged at the time you place the order.
 
Are there taxes or duties on my order?
 
Orders shipped within Canada will be charged Canadian taxes.
Ontario, New Brunswick, Newfoundland and Labrador rates are 13% HST.
Nova Scotia 15% HST.
British Columbia 5% GST and 7% PST.
Territories and other Provinces will be charged 5% GST.
Canadian taxes will not be applied to orders shipped to the United States or Internationally.
 
Sweet LeiLani is not responsible for any customs or duty fees that may be charged to International shipments.
 

SHIPPING POLICY

 

Where do you ship to?

We now ship to Canada, US and Internationally! Sorry, we cannot ship to P.O. boxes.

How long does it take to receive my order?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.
Please allow 2-3 days for order processing plus shipping times noted below.

All orders shipped via Canada Post. Free shipping is sent via Canada Post Expedited (Canada) and Tracked Packet (USA)
 

CANADA
 

Expedited Canada
For local BC orders, please allow 3 to 5 business days for your items to arrive.
For the rest of Canada, please allow 7-12 business days for your items to arrive.

 
Xpresspost Canada
Local — next day
Regional — next day
National — 2 days
 
 
USA
 

Tracked Packet, Expedited Parcel USA
For USA orders, please allow 7-12 business days for your items to arrive.

 
Xpresspost USA
2-3 days
 
 
International
Shipping times vary depending on destination and shipping method chosen.
 
 
Tracking
 

CANADA
 
All orders shipped in Canada includes a tracking number. You will be notified by email with your tracking number after your order has been processed.
 

USA

Small Packet Air USA
NO tracking will be available and Sweet LeiLani Cosmetics will NOT be responsible for lost parcels.
 
Tracked Packet, Expedited Parcel, Xpresspost USA
Includes Tracking, you will be notified by email with your tracking number after your order has been processed.
 

International

Tracked Packet, Xpresspost Intl.
Includes Tracking, you will be notified by email with your tracking number after your order has been processed.
 
 

How much does shipping cost?

Shipping will be calculated by weight and destination. Please use our shipping calculator on the cart page to view your rates.

    Canada

Shipping is free on orders over $75.

    United States

Shipping is free on orders over $100.

International customers, please use our shipping calculator on the cart page to view your rates.
 

PRIVACY POLICY

 

Will my information be kept confidential?

Your privacy is sacred to us! We will not release, rent, sell, loan or disclose any personal information you share with us to anyone, PERIOD!

RETURNS & EXCHANGES

 

What is your return policy?

We want you to be ecstatic about the purchases made at sweetleilani.com. Returns and exchanges and are available on merchandise within 10 business days of receipt. Merchandise must be unopened and unused. We can not give exchanges on used products. Sorry, shipping and handling charges are not refundable. Return shipments must be pre-paid by the purchaser. Please call 604-533-5713 or contact us at info@sweetleilani.com for a return authorization # before returning any item.

Customers are responsible for all shipping charges on returns and/or exchanges. This applies to items sold with “Free Shipping” If you decide you want to return it within the 10 days for a refund. Your refund would be purchase price less “actual” shipping charges to your destination.
 

 

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